Terms & Conditions

OVERVIEW

The website https://www.gramgrocer.co.za/ (herewith referred to as the “website” and/or “site”) is owned and operated by gram Plastic Free Grocer (Pty) Ltd. Throughout the site, the terms “we”, “us” and “our” refer to gram Plastic Free Grocer. This website, including all its information, tools and services are made available to you, the user, on the condition that you accept all terms, conditions, policies and notices stated here.

We reserve the right to change any of these terms at any time by updating this web page. Any new features or tools which are added to the current site shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. It is your responsibility to check this page periodically for changes. If you have any questions about our legal terms, please contact us.

By visiting our site and/or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions:

1. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our products or services without express written permission by us.

2. ONLINE STORE TERMS

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the product, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your services.

3. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

4. PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively through either our physical store or our online shop. Products on our online shop may have limited quantities and are subject to return or exchange only according to our Return Policy (see Point 7). We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

5. DELIVERY POLICY

Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way of email. Courier costs are not included in the price displayed on the product and will be added as an additional cost.

6. EXPORT RESTRICTIONS

The offering on this website is currently available to South African clients only.

7. RETURN AND REFUNDS POLICY

At Gram Plastic Free Grocer, we strive to provide our customers with the highest quality products and exceptional service. To ensure a smooth return process, please review the following terms and conditions:

Refund Eligibility Criteria:

Refunds will not be issued under the following circumstances:

Products that have been altered in any way, including but not limited to being soaked in water, cut, cooked, or otherwise modified.
Failure to return the product within 72 hours from the date of purchase.
Inability to present proof of purchase or record of transaction found in Gram's system.

Refund Process:

Refunds will be issued in the following scenarios:

The product is returned within 72 hours from the date of purchase, accompanied by proof of purchase.
Products found to contain contaminants attributable to the fault of Gram Plastic Free Grocer.

Additional Guidelines:

Please ensure that returned products are in their original packaging and condition.
Refunds will be processed via the original payment method used for the purchase.

In cases of dispute or exceptional circumstances, Gram Plastic Free Grocer reserves the right to make final decisions regarding refund eligibility.

For any inquiries or assistance regarding returns and refunds, please contact our management team at office@gramgrocer.co.za.

Thank you for shopping with Gram Plastic Free Grocer. We appreciate your understanding and cooperation in adhering to our return policy.

8. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

9. PAYMENT OPTIONS ACCEPTED

In-store we accept card payments, cash, and SnapScan. All online payments via our online store will go through Paystack as our preferred payment gate. Paystack accepts payments via cards, EFT, SnapScan, and Masterpass.

10. CARD ACQUIRING AND SECURITY

Paystack has been audited by an independent PCI Qualified Security Assessor (QSA) and we're PCI DSS 3.2 compliant as a Level 1 Service Provider (loosely referred to as PCI Level 1 compliance). This is the highest, most stringent level of certification possible in the global payments industry.

11. MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

12. THIRD-PARTY LINKS

Certain content, products and services available via our service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

13. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

14. ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in our shop that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time
without prior notice (including after you have submitted your order).

15. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall we be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

16. CONTACT INFORMATION

Company Physical Address: Shop 12b, The Trading Post, 1 Myburgh Street, Somerset West, Cape Town, 7130
Email: office@gramgrocer.co.za